Return & Exchange

If regrettably you find our clothes have the following issues that could not meet your requirements, you have the rights to return the clothes to get a refund:

  • Defective, damaged or miss shipped items.
  • Size or fitting issue.
  • Color mismatched issue.

 

Please note that we could not accept your return request if the clothes issues are caused by yourself, such as wrong size provided or wrong color selected. Slightly color differences arising from different setup of different computers are acceptable and would not be regarded as color mismatched issue.

Follow steps if you want to return some items:

Contact our customer service immediately to notify the issues you find. As we have staff perform quality check before each clothes delivery, for the issues you mention, we need you provide evidence to prove, for example, you may need to provide photos to show the wrong size or quality issue.
    

Once we confirm the issue and accept your return request, we will give you the returning mailing address. Please note that any clothes return without notifying us will not be refunded.
    

It is required that the clothes should be returned to us within 30 days after we accept your return request. We could not refund you unless we receive the clothes within 30 days.
    

For the return without reasonable supporting reasons, at least 30% restocking fee will be charged to you. Shipping cost is not refundable.
      

Tips:

Duo to the latex is a material that easy to broken by fingernail or other sharp objects, we would provide repair within 6 months for any latex clothes buying from our factory .Small breakage is free, it is charge if it need exchange a large area of latex sheet, we would charge based on the actual expenses. Shipping cost is undertaken by the buyers. Please contact our customer service before you need repair.